Terms and Conditions of Traveling with Morocco Immersion LLC

Please read these terms and conditions thoroughly and carefully before booking a trip with us as you will be bound by them. Once you have paid the booking deposit online (that goes towards the overall payment of your trip) you’ll receive a booking confirmation and receipt. Final payments are due on the first day of your tour. Morocco Immersion Tours & Adventures does not arrange airfare within or outside of Morocco. All tour quotes are for in-country, land-only services. All information on our website is correct and accurate to the best of our knowledge. In the following, “traveler”, “travelers”, “participant”, “participants”, or “you” refers to those traveling with Morocco Immersion LLC and “Morocco Immersion”, “Morocco Immersion Tours & Adventures,” “we,” or “us” refers to Morocco Immersion LLC. The terms and conditions set forth below constitute the entire understanding and agreement between you the traveler and Morocco Immersion. By booking, you acknowledge that you accept all terms and conditions in this agreement and agree to our Release and Liability Waiver and Assumption or Risk and Indemnity Agreement. All persons included in any booking with Morocco Immersion are bound by this agreement.

Travel Insurance

Morocco Immersion Tours & Adventures highly recommends that each traveler obtain comprehensive travel insurance that covers medical emergencies, evacuation, loss of effects, repatriation, trip cancellation and interruption, and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to you. You agree to assume all costs of medical care and transportation that is provided to you, and any minors traveling with you, during the trip. Morocco Immersion Tours & Adventures has no liability to cover anyone’s medical costs or exit from a country in any situation.

Payment, Deposits and Acceptance of Booking

A booking is considered confirmed when the deposit is paid via our online booking platform either on our website or via the link sent to you by us (for private/customized tours).  The traveler will receive notification from us in writing (via email) when the deposit (30% of the tour cost) has been received and the booking is confirmed. There is no contract for services between you and Morocco Immersion Tours & Adventures without such written confirmation. This requirement may be waived if booking is made in country (i.e., in Morocco) within 5 days of scheduled tour start date.  Payment may be made securely using international credit card via the online booking platform or via additional methods approved by us upon request (e.g. check or wire transfer). We reserve the right to treat any reservation that is not fully paid by the tour start date as a cancellation and subject to the cancellation terms below.

Cancellation Policy and Refunds

If a traveler wishes to cancel a tour, s/he must notify Morocco Immersion Tours & Adventures as soon as possible in writing by emailing to info@moroccoimmersion.com.  We consider a cancellation received the working business day it arrives to us (US & Moroccan holiday dates are non-business days), not the day you send it out or notify us by phone. In case of cancellation of a reservation made with Morocco Immersion Tours & Adventures, the following penalties will apply:

• deposit is considered fully non-refundable from the day of the payment
• full amount is considered fully non-refundable from the day of the payment (1 day before the start date of your tour) 

Cancellations made before 14 days prior to your Tour Start Date result in a credit equal to the tour deposit (for use on a subsequent trip) and any additional money paid shall be refunded. For cancellations made 14 or less before the in-country start date, no refund of or credit for the deposit will be given; however, any final payments made will be refunded until 1 day prior to the tour start date.

In case of any last-minute cancellations after the above deadlines, Morocco Immersion Tours & Adventures will, in good faith, issue a credit for the amount that was paid. This credit can be used for postponing your trip for any future date, without time restrictions on the value of the credit.  

For Outbound Tour Companies or tours arranged through a third-party, the cancellation policy may vary from the above and will be communicated in writing and/or outlined in your service agreement. In these cases, the above conditions will not be taken into account.

If you do not show or leave a trip in progress, for any reason, Morocco Immersion will not refund any monies. No refunds will be made for any unused portions of a tour (including but not limited to meals, transport, lodging, sightseeing, trekking), including those that are the result of your removal from a tour and for reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control, except at the sole discretion of Morocco Immersion. Morocco Immersion Tours & Adventures does not insure plane tickets, missed flights or anything dealing with your travel, plans or arrangements.  For this reason, we strongly advise you to purchase trip cancellation and interruption insurance at the time of booking, as this will cover trip cancellation charges in certain circumstances.

Explanation of Cancellation Policy

The explanation below serves as a guide to travelers and may not be interpreted to differ from our cancellation policy above. When a trip is booked with MOROCCO IMMERSION, we secure reservations and schedule guides, drivers, and other services on your behalf. Initial deposits and payments help us cover these associated fees and are therefore nonrefundable and not included in any reimbursements. At 35 days or less, Morocco Immersion Tours & Adventures is liable by contract to pay all drivers and guides in full. This protects their work, livelihoods, and helps to balance the nature of high/low seasons in tourism. As a note, it’s among the variety of reasons we have the best drivers and guides and why they are truly vested and have deep trust in MOROCCO IMMERSION. Additionally, at 35 days or less we are liable for payment to some hotels, riads (traditional Moroccan lodging), vendors, and other suppliers. Our contracts with riads/hotels differ with their cancellation policies you’ll find online.  A cancelled trip doesn’t mean that Morocco Immersion Tours & Adventures is not responsible for any costs associated with your trip. Contractual percentages to suppliers, vendors, drivers, guides, staff, along with certain taxes are due from the point of booking.

Requests to Make Changes to Booked Tour

If a traveler wishes to make a change to their tour itinerary after we have confirmed the tour, the traveler must notify Morocco Immersion Tours & Adventures as soon as possible in writing by emailing info@moroccoimmersion.com.  Any modification of dates, upgrades, alteration of itineraries, or other requests by you will incur extra charges, as discussed further below. The fee will vary according to the type and scope of the change. Any confirmed changes will become due immediately and are payable by the client using a major credit card.

If a traveler or group wishes to change their tour dates, it will be dependent upon availability. Our suppliers, which include hotels and transportation providers, often impose additional fees or penalties for changes and cancellations. As such, if a change of dates is granted, traveler(s) will be expected to pay any associated fees or cost differences in order to re-arrange transport, hotels, or any other fees. If a traveler or group requests a change of tour dates before a trip’s start date and it cannot be arranged, it may be treated according to our cancellation policy. No changes of tour dates can be made 35 days before an already booked tour. Morocco Immersion Tours & Adventures does not cover any charges due to such changes.

Proviso Regarding Change and Cancellation Requests

Morocco Immersion Tours & Adventures may choose to work with any tour changes or cancellations on an individual basis. The parameters above help to safeguard both parties should an issue beyond our control arise. Although much easier if requests or cancellations are made 14 days or more before a trip’s start date, when a traveler requests changes or cancels a trip, we will work with them to the best of our ability to accommodate.

Pre-Departure Documents

To participate in a Morocco Immersion tour, each participant must read and sign our Release and Waiver of Liability, Assumption of Risk and Indemnity Agreement before the tour starts. For children under the age of 18, the Release and Waiver of Liability, Assumption of Risk and Indemnity Agreement must be signed by a parent or guardian prior to the tour start date. If you do not submit this and other necessary documentation prior to departure, we reserve the right to treat the booking as cancelled by you and impose the cancellation fees set forth above.

Baggage

Baggage and personal effects are at owner’s risk throughout the tour. All costs incurred for lost, damaged or delayed baggage is at owner’s expense.

Visas and Passports

Travelers should also research information regarding visas to enter Morocco. Your passport must have at least six months of validity upon your in-country arrival date. Morocco Immersion Tours & Adventures will not be held liable or refund any monies for any reason if your entry is prolonged or denied into Morocco.

Depending on your country of residence or origin, you may be required to obtain a visa before arrival. Citizens of the United States, Canada, Europe Union, Australia, and New Zealand can stay for a period of 90 days before exiting Morocco. Holding a resident card or green card to any country, does not mean that you can enter Morocco with it. You may still need to apply for a visa. Be prudent and careful to check your government’s pages online and by visiting or contacting the nearest Moroccan consulate or embassy.

It is your responsibility to obtain valid and effective documentation, including passports, visas, permits, and vaccination certificates, where necessary. You also assume complete and full responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination and all safety or security conditions at such destinations. You are solely responsible for any adverse consequences resulting from missing or defective documentation. Morocco Immersion Tours & Adventures may provide information or advice given on visas, vaccinations, climate, clothing, baggage, special equipment, etc. in good faith as a courtesy to you. Morocco Immersion is not responsible for any errors or omissions as to the information provided.

Note during COVID-19: There may be additional travel restrictions or requirements as the pandemic continues. While we will provide as much information as we can, it is your responsibility to confirm the most recent information and Morocco Immersion Tours & Adventures will not be held liability or refund any monies if you are unable to fulfill those requirements.

Compliance with Local Laws and Tour Etiquette

Travelers must strictly comply with all local laws, respect local customs and culture, accurately assess your abilities, respect other trip members’ privacy, and follow the suggestions and advice of any assigned guide. The decision of the local guide or local supplier is final on all matters that may threaten the safety or interfere with the well-being of others. During the tour, Morocco Immersion or the local guide/supplier has the right in its sole discretion to remove anyone

1. who it judges to be incapable of meeting the demands and requirements of participating in the tour activities; or
2. who it determines to detract from others’ enjoyment of the tour.

Morocco Immersion’s Cancellations of Tours, Evacuation, and Flexibility

Morocco Immersion and/or its local independent operators reserve the right to cancel, shorten or otherwise alter or modify the tour itinerary without prior notice if air schedule or surface transportation changes or security matters or other events beyond its control (e.g., mechanical breakdown, flight cancellations, illness, strikes, political disputes, weather, border crossing problems) make such changes necessary for the safety, comfort and/or convenience of travelers.

If, prior to departure, we make any significant changes because of a problem with a supplier, for example a hotel bankruptcy, we will, as soon as reasonably possible, notify you of available alternatives. Such changes may require a supplemental payment from you or possibly a refund less any non-refundable deposits and third party cancellation fees. Morocco Immersion has never cancelled a tour, but if there is a cancellation, we will refund to you all payments made less any nonrefundable deposits and third party cancellation fees or, at our sole discretion, give you the option of participating in an alternative tour. If the alternative tour chosen by you is of lesser or greater value than the tour originally booked then you will be entitled to a refund of the price difference or be required to pay the price difference, whichever the case may be. We will not reimburse you for any personal expenses such as airline tickets, hotel or other travel expenses due to changes in itineraries or tour cancellations.

If emergency evacuation from a country is necessary, Morocco Immersion Tours & Adventures will not be responsible for these costs, but will help to arrange the procedure. 

Health Requirements and Medical Care

Our tours can be physically active with varying levels of demands and fitness requirements depending on the specific itinerary. By this agreement, you represent that you do not have any physical or other conditions that would create a hazard for you or other participants or affect other people’s enjoyment of the tour. We reserve the right in our sole discretion to accept, decline, or remove anyone from a tour who Morocco Immersion judges to be incapable of meeting the tour’s physical demands.

Morocco Immersion assumes no responsibility for any medical care provided to you. You agree to assume all costs of medical care and related transportation that are provided to you during the tour.

Morocco Immersion Limited Responsibility

Please be aware that Morocco Immersion Tours & Adventures works with and hires host-country nationals to help with its tours. We hire parties that are competent, reliable, and qualified in what they do, based on information that is reasonably available to us. These goods and services are not under our control, however. Because we act only as an intermediary for independent vendors and suppliers, we assume no responsibility for their actions or inactions, including delay, cancellation, overbooking, financial default, strike, negligence or any variable circumstances that arise causing injury of any kind.  Travelers acknowledge that they are aware and clearly understand that these Suppliers are independent contractors, are not managed by Morocco Immersion and are not agents or employees of Morocco Immersion and travelers agree to release Morocco Immersion from any negligence arising from these Suppliers or 3rd party negligence, and that Supplier’s services are subject to the Supplier’s own terms and conditions and the local laws and regulations of Morocco.

We’d like to help travelers with anything while you are in Morocco, but unfortunately we are not responsible before, during or after any sales, shipping, or extra costs that you agreed to pay, with your drivers, guides, individuals, or merchants of any kind for any purchases or trades for goods or services not covered in our tour outlines and not paid for as part of your tour price. Disputes are your sole responsibility to resolve.

Photography

You agree that Morocco Immersion Tours & Adventures may copyright in its own name, use, re-use, and reproduce any images, photos or videos that you send to us, or that are taken by our guides and/or other travelers of you individually or in a group, in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for promotion and publicity purposes worldwide related to our travel products and services.

If you do not want us to use any images of you that are taken by us or other travelers during the expedition, you must inform us in writing before your trip departs.

Claims and Complaints

If you find a problem or something that does not meet your expectation, or claim any failure by Morocco Immersion or any of its vendors or suppliers, you must promptly notify us, your tour manager, or the local operator or guide so that the problem can be rectified, if possible. Failure to do so while you are on the trip will result in your ability to claim compensation from Morocco Immersion being extinguished or at least reduced. Further, if you make any changes on your own without following the notice procedure described above, you assume responsibility for any added costs you may incur and forfeit any potential refunds.

If satisfaction is not reached through this notice procedure during the trip, you must submit further complaint in writing to us within 30 days of the end of the tour. We will not accept any liability for claims received after this period.

Amendments

Morocco Immersion Tours & Adventures reserves the right to update and/or alter these terms and conditions at any time, and shall post the updated terms and conditions on its website at www.moroccoimmersion.com. Any such amendment shall take effect 10 calendar days following their posting to Morocco Immersion’s website. You may access the most current terms and conditions at any time on Morocco Immersion’s website at  https://moroccoimmersion.com/terms-and-conditions/ or by sending a written request by email to info@moroccoimmersion.com. Travelers shall be deemed to have accepted any amendments to these terms on the date that they take effect, i.e., 10 calendar days following their posting on Morocco Immersion’s website. Morocco Immersion recommends that all travelers review and familiarize themselves with the latest terms and conditions on Morocco Immersion’s website prior to their trip.

Force Majeure

Morocco Immersion Tours & Adventures will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control, including without limitation acts of God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, government intervention, weather conditions, and unforeseen circumstances.

If Morocco Immersion and/or any of its suppliers or vendors are affected by Force Majeure, they shall be entitled to, and may in their sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the expedition. We must normally make substantial and non-refundable payments to our suppliers far in advance of the scheduled departure date. As such, payment of any refund by us to you as a result of the nonperformance of any obligations will be less any non-refundable deposits and third party cancellation fees. Further, we shall be entitled to deduct from any refund recoverable the reasonable actual and potential costs to Morocco Immersion of the Force Majeure.

Limitation of Remedies

You agree that to the extent consistent with applicable law, the maximum amount of recovery to which you may be permitted to recover from Morocco Immersion shall not exceed the land cost of your trip with us. To the maximum extent permitted under applicable law, Morocco Immersion shall not be liable for any special, consequential, indirect, incidental or other damages, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if Morocco Immersion has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.

Binding Arbitration

In the unlikely event of any controversy or claim or interpretation thereof, you agree that the following conditions will apply: 1) all disputes and matters arising out of, in connection with, relating to this Agreement and/or the transactions and relationships among the parties contemplated by this Agreement shall be filed and resolved exclusively by binding arbitration in the state of Delaware, United States, under the American Arbitration Association Rules as modified by the terms of this Agreement; 2) any arbitration proceeding in the United States will be governed by Delaware substantive law; 3) any arbitration award shall be binding and judgment upon the arbitrator’s award may be entered or enforced in any court of competent jurisdiction; 4) the arbitration shall take place before a single arbitrator, selected pursuant to the applicable rules, and shall be conducted on an expedited basis and in strict confidence; and 5) this waiver and all documents associated with any claim may be officially translated, presented and binding in any official language necessary. You also agree that this Agreement is intended to be as broad and inclusive as permitted under applicable law. You agree that if any portion of this Agreement is found to be void or unenforceable, the remaining provisions shall remain in full force and effect.

Severability

You agree that if any portion of this agreement is found by a court to be void or unenforceable, the remaining portions of the agreement shall remain in full force and effect. Any unenforceable or invalid provision will be replaced with one that is valid and enforcement and which achieves, to the extent possible, the original objectives and intent of the original provision.

Successors and Assigns

This agreement shall inure to the benefit of and be binding upon Morocco Immersion and the participant and their respective heirs, legal personal representatives, successors and assigns.

Headings

Headings in this agreement are for convenience only and shall not be used to interpret or construe its provisions. 

Merger

This agreement is the final, complete and exclusive statement of the parties’ agreement on the matters contained in this agreement. This agreement supersedes all prior negotiations and agreements.

On advancement of deposit to Morocco Immersion Tours & Adventures, you agree to be bound by this agreement.

Last Updated on 25 January 2021